The same platform, for HR — and for any team's requests.

PrimeOps is not IT-only. HR, or any internal team, gets its own workspace with its own catalog, approvals and privacy — while every request still runs through the same tracked, SLA-backed delivery process as an IT ticket, on one subscription.

On this screenAn HR workspace with its own catalog, approvers and queue — running beside IT rather than inside it. Any other team's workspace works the same way.

A separate workspace, not a category inside the IT queue
Its own catalog forms and approval chains
Other teams' agents cannot see into it, and the reverse
Every workspace on one subscription

Click the video to enlarge →

What you get

One model, every team's requests

HR, or any other internal team, gets its own workspace, ticket numbering, team and catalog — enforced separation, not a convention. Requests move through the same tracked, SLA-backed delivery process as an IT ticket, whoever is running it.

Employee onboarding

Run new-joiner setup as a tracked process — accounts, hardware, access and induction — so nothing is missed on someone's first day.

Leave management

Leave requests flow through the same approval and tracking machinery as everything else, with a clear record of who approved what.

Service requests, properly tracked

Payroll queries, document requests, benefits enrolment and ID updates — or any other team's routine asks — as proper catalog items with SLAs, approvals and a status the requester can actually see.

Confidentiality by design

Role-based access and per-screen permissions keep sensitive cases visible only to the people handling them, in any workspace.

Shared knowledge base

Policy documents and FAQs answer the routine questions before they ever become a ticket.

Why this matters

One vendor for every team's requests

One bill for every workspace

Consistent SLAs across every team

Shared leadership reporting

Same intake channels including WhatsApp

AI agents can serve any workspace

No separate suite needed per department

Enterprise tooling for a small team, any department

Works with the rest of the platform.

Service CatalogRequest forms and approval workflowsExplore →Security & ComplianceSSO, data in IndiaExplore →AI AgentsAgents that close tickets, not just route themExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India