Stop fixing the same thing every week.

Group repeating incidents into a single problem record, find the root cause once, and turn the fix into a known error that your team and your AI agents can both reuse.

PrimeOps problem management screen for a memory leak in a reporting service, showing the root cause and workaround in the description, category and subcategory, impact and urgency, a known-error flag, and tabs for related incidents, root cause analysis and solution — On this screenThe root cause and the workaround written down once, with a known-error flag, linked incidents and a problem timeline — so the third recurrence is a lookup, not an investigation.
Root cause and interim workaround captured on the record itself
Known-error flag, so the next matching incident finds it
Related incidents, root cause analysis and solution tabs
Promote to a change request without retyping the history
Click the screenshot to enlarge →

What you get

Roll incidents into a problem

Link every incident caused by the same underlying fault, so the true cost of the issue is visible when you argue for the permanent fix.

Known error records

Document the cause and the workaround so first-line staff resolve the next occurrence in minutes instead of escalating it again.

Root cause tracking

Capture investigation notes, business impact and the eventual resolution in a record that outlives the individual tickets.

Drives change requests

Promote a problem into a change request when the permanent fix needs a controlled rollout.

Feeds your AI agents

Known errors and their workarounds become retrievable context, so agents propose the fix your team already validated.

Vendor and third-party tracking

Record where a root cause sits with a vendor, along with the reference and the expected resolution date.

Also included

Problem priority and impact

Target vs actual resolution dates

Linked incident count

Effort estimation

Business service association

Known-error flagging

Full activity history

Workaround documentation

Works with the rest of the platform.

Incident ManagementQueues, SLA clocks, major incidentsExplore →Change ManagementCAB approvals, freeze periods, calendarExplore →AI AgentsAgents that close tickets, not just route themExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India