Home/Integrations & API

Integrations & API

It has to fit the stack you already run.

A documented REST API, a visual automation builder and connectors into the tools your team lives in. If PrimeOps cannot reach it, your agents cannot fix it.

REST API

Create & manage tickets programmatically

POST/v1/ticketsyour-app
{
"title": "Wi-Fi drops in Block B",
"priority": "P2",
"category": "network",
"reporter": "priya@primeops.in"▌
}
201Created48 ms
{
"id": "TKT-2852",
"status": "open",
"assigned_to": "neha@primeops.in",
"routed_in_ms": 48
}
Auth verified & payload parsed0.1s
Ticket created & auto-routed0.3s
201 returned — agent notified0.5s

click to replay

On this screenThe visual automation builder mid-flow — trigger, conditions and actions on one canvas.
  • Build a rule by dragging steps, not by writing scripts
  • Branch on ticket fields — priority, category, workspace
  • Call the REST API or an external tool as an action
  • Every run recorded, so a misfiring rule is traceable
Click the screenshot to enlarge →

What you get

Documented REST API

Create and update tickets, problems, assets, watchers, approvals and SLA state from any system. Bearer-key auth, predictable JSON, full public documentation.

Visual automation builder

Build flows without code using 17 PrimeOps actions and 7 triggers, plus hundreds of ready connectors.

Chat and collaboration

Slack and Microsoft Teams connectors, so tickets, approvals and alerts reach people where they already are.

Developer tools

Jira and GitHub connectors for when a service desk ticket needs to become engineering work.

Any HTTP endpoint

Generic HTTP actions mean an agent can call an internal service, a monitoring API or a legacy system behind a REST wrapper.

Email and domains

Custom email domains, per-workspace addresses and full inbound and outbound mail configuration.

Also included

API keys with instant revocation
Signature-verified webhooks
WhatsApp Business API
Google Workspace connector
Custom ticket code formats
Monitoring alert intake
Bulk data import
Webhook event subscriptions

Related

Works with the rest of the platform.

AI AgentsAgents that close tickets, not just route themExplore →Security & ComplianceSSO, data in IndiaExplore →Smart NotificationsGranular, per-event alertingExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India