Ship changes without the 2am surprise.

Structured change control with a real approval board, enforced freeze windows and a shared calendar — so risky work gets reviewed and nothing lands during month-end close.

PrimeOps change request screen for a PostgreSQL production upgrade, marked approved with medium risk, showing business justification, affected service, implementation team and tabs for assessment, plans, schedule and approvals — On this screenA change record that carries its own justification, risk rating, affected service and implementation team — plus tabs for assessment, rollout plan, schedule and approvals.
Business justification recorded on the change, not in a side email
Risk level, change type and affected service named up front
Assessment, plans, schedule and approvals each get their own tab
Quick actions to move a change to scheduled or cancelled
Click the screenshot to enlarge →

What you get

Change Advisory Board

Configure who reviews what, capture approvals and rejections with comments, and keep an auditable record of who signed off on every change.

Freeze periods that are enforced

Block changes during month-end, peak season or an audit window. The calendar knows, so nobody has to remember.

Change calendar

See everything planned across teams on one calendar before you schedule — the fastest way to catch two changes colliding on the same system.

Linked to incidents and problems

Raise a change straight from the problem that justified it, keeping the causal chain intact for your auditors.

Risk and impact capture

Record affected assets, business impact and the rollback plan as part of the request rather than as an afterthought.

Multi-stage approvals

Route approvals by change type, risk level or affected service, so a standard change is not treated like an emergency one.

Also included

Standard, normal and emergency types

Implementation and rollback plans

Affected-asset linking

Full approval audit trail

Change history per service

Stakeholder notifications

Scheduled implementation windows

Post-change review

Works with the rest of the platform.

Asset ManagementHardware, licences, lifecycle, depreciationExplore →Problem ManagementRoot cause and known errorsExplore →Security & ComplianceSSO, data in IndiaExplore →

Get started

Try it on your own tickets for 14 days.

No credit card, no sales call required. Start free and see how it handles your actual queue.

14-day trial · No credit card · From ₹549/agent/mo · Data stored in India